How to Ancestry Login — Already a Member? Quick Steps
Follow this clear guide to sign in to your Ancestry account, recover access if needed, and keep your genealogy research secure.
Accessing your Ancestry account when you are already a member should be fast and straightforward. Start at the official Ancestry sign-in page, enter the email address tied to your membership and your password, then click sign in. After logging in, you'll land in your personalized dashboard where your family trees, DNA results, saved records and recent hints are all available in one place. The steps below will help whether you're on desktop or a mobile device.
Step-by-step sign in
1. Open the official Ancestry site or app. 2. Click “Sign In” (usually top-right). 3. Type the email address you used when creating your account. 4. Enter your password and press Enter or click the sign in button. 5. If you use two-step verification, complete the second authentication step to finish signing in.
Forgotten password or locked out?
If you can’t remember your password, click “Forgot Password?” at the login form. Ancestry will email a secure reset link to the address on file. If you no longer have access to that email, contact Ancestry support and be ready to verify account details (recent activity, subscription info, or a payment receipt). This extra verification keeps your family data safe.
Common login problems & quick fixes
Slow page loads or repeated login failures are often caused by browser cache, blocked cookies, browser extensions, or an active VPN. To troubleshoot: clear cache and cookies, disable ad blockers temporarily, try private/incognito mode, or switch devices/browsers. If you still see problems, check Ancestry’s status page or contact support.
Keeping your account secure
Always sign out on shared computers, enable two-step verification if offered, and never share account credentials. Consider setting a unique strong password using three random words plus a symbol and number, or use a password manager generator. This protects your family tree and any DNA-related data stored in your account.
Why you should log in regularly
Frequent sign-ins help you discover new record hints, view new DNA matches, and keep your family tree current. Ancestry often updates databases and may surface new records or matches — if you log in regularly you won’t miss those discoveries.
Mobile access
The Ancestry app (iOS/Android) syncs with the web account, letting you update your tree, add photos, and review matches while on the go. The mobile app uses the same login — so once you sign in on one device your work is available everywhere.
Need extra help?
If you cannot resolve a sign-in issue, the fastest route is Ancestry’s help center or direct support (live chat / email). Gather as much account info as possible before contacting support to speed verification and resolution.
Final notes
Logging into “My Account” on Ancestry should be simple when you follow secure practices. Use the steps above to sign in, recover access, and protect your family history so you can continue discovering ancestors and building your family story.